At this point I’m finished calling them I’m just gonna take my losses and hire a local professional to try to get them going. They will sadly lie to you and tell you that they sent you a partial refund but they never do. And good luck getting a refund from this company on anything they won’t do it. I went to Home Depot three different times trying to facilitate the install buying tools and components that were needed and should have been sent with the washer and dryer considering that I paid for them. When I finally receive the units the installers arrive with no tools. The next time I will call they would say there is no ETA. From there I would call every two weeks and one time I would be told that the ETA was two weeks away. They told me the unit I ordered was in stock when I placed the order on the phone then somehow I was number 27 in line. Many many lies over and over from this company concerning my delivery. I wish I had noticed they had a D minus rating with the Better Business Bureau before I sent them $4000. I would not recommend this company to my worst enemy. All of this to secure a 'Bosch' dishwasher.if I could, I'd cancel and go to a local store and simply buy what they have in stock. When not doing dishes, we've gone through hundreds of paper and plastic goods trying to minimize the kitchen load. I have six kids and have spent 90 minutes a night doing dishes by hand. While my forbearers lived without dishwashers, they also didn't have the hectic lives we have grown accustomed to living. ApplianceConnection hires FragilePak to deliver and then hides behind COVID-19 supply chain issues to hold you on the hook for your purchase. Private shipper will not give any details of its location until it reaches its final destination. It has now been over a months since 'shipped'. It was 'shipped' three days after purchased. They will not give you an actual date, until it is two days out.they 'ship' the item and if you cancel after 'shipped' then you pay $1.50 per lb to process a cancellation. Wise, since I've waited over a month for a dishwasher to be delivered. Going to buy from Home Depot, as we ended up finding a better model, but this is very helpful.
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